The retailing success mantra of Wal-Mart

walton_samThe secret of successful retailing is to give your customers what they want.

And really, if you think about it from your point of view as a customer, you want everything:

  • a wide assortment of good-quality merchandise;
  • the lowest possible prices;
  • guaranteed satisfaction with what you buy;
  • friendly, knowledgeable service;
  • convenient hours; free parking;
  • a pleasant shopping experience.

Sam Walton, Founder Chairman, Wal-Mart (1918-1992)

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One response to “The retailing success mantra of Wal-Mart

  1. This is absolutely true. Sam Walton set standards which other guys like Target, Best buy and Home Depot have successfully emulated.
    I am as excited by the Bharti Walmart tie-up as you are. The question is whether we can see these principles being applied in India too.

    Sandesh

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